Privacy Policy

Dazzle AI – Privacy Policy

Effective Date: September 23, 2026

This Privacy Policy explains how Dazzle AI, Inc. ("Dazzle AI," "we," "our," or "us") collects, uses, and protects your personal information when you use our provided services.

By using Dazzle AI services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect only the information necessary to provide, improve, and support Dazzle AI across our platforms.

Information You Provide to Us

  • Account Information: Name, email, and phone number
  • Payment and Transaction Information: To facilitate features where Dazzle AI purchases items, books services, or schedules repairs on your behalf, we securely collect shipping and billing addresses and transaction history. To process payments, we utilize a third party (Stripe) which securely collects payment method information.
  • Photos and Media: Images you select for uploading and analysis within the app, via SMS/iMessage, or through agent communication. This includes any associated metadata, such as timestamps or location data. Dazzle AI only accesses photos after you grant explicit permission. While Dazzle AI analyzes the content of your media to provide insights, we do not use your photos to create biometric identifiers.
  • Communications: Any emails, feedback, or messages you send us.

Automatically Collected Information

  • Device & Browser Information: Type of device, operating system, browser type (for website users), IP address, and version.
  • Usage Data: How you interact with the app, web, and agent integrations.
  • Diagnostic Data: Crash reports, performance data, and logs to maintain reliability across all platforms.

2. How We Use Your Information

We use your information to:

  • Provide a seamless, synchronized experience when using our app, web, SMS, or agent integrations
  • Generate AI-based insights, reminders, and task suggestions
  • Execute approved transactions, purchases, and bookings on your behalf
  • Improve our app performance and AI accuracy
  • Communicate with you about updates, features, or support
  • Respond to inquiries and provide customer support
  • Comply with legal obligations and prevent misuse or fraud

We do not sell or rent your personal data to anyone. We will not execute financial transactions or binding commitments without explicit, real-time user confirmation.

3. Sharing and Disclosure

We may share limited data with:

  • Service Providers & AI Partners: We securely share data and photos with trusted vendors and AI partners (such as frontier models and cloud hosting services) who help us operate and improve our services, each of whom offers equal or greater protection to the data as we do. Our agreements with such partners prohibits them from training models on the data we provide. If you utilize Dazzle via a third-party agent (e.g., Claude, Codex), data sharing is subject to your configuration with that specific agent.
  • Legal Authorities: When required by law or to protect our rights, users, or the public.
  • Business Transfers: If Dazzle AI is involved in a merger, acquisition, or asset sale, your data may transfer as part of that process.

We do not share or sell personal data for advertising or marketing purposes.

4. Sensitive Information

We do not proactively seek "sensitive" personal data (e.g., social security numbers, intimate photos). If we determine sensitive data is contained within media you voluntarily provide, we discard and delete the media from our servers.

5. Your Privacy Rights (U.S. State Residents)

If you reside in California, Virginia, Colorado, Connecticut, Utah, or other U.S. states with applicable comprehensive privacy laws, you have the following rights:

  • Right to Know: Request what data we collect, use, or disclose
  • Right to Delete: Request that we delete your personal information (subject to legal exceptions)
  • Right to Opt Out: You can opt out of data processing for marketing or analytics (though we do not sell data)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To make a request, contact us at privacy@dazzle.ai. We will verify your identity and respond within the legally required timeframe.

6. International Privacy Rights (EEA, UK, and Switzerland)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have specific rights under the GDPR and UK GDPR.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Performance of a Contract: To provide the Dazzle AI services you requested.
  • Legitimate Interests: To improve our AI models, ensure security, and prevent fraud, provided these interests do not override your fundamental rights.
  • Consent: Where you have given explicit permission (e.g., accessing your photo gallery or receiving marketing communications).

Your Rights

In addition to the rights mentioned elsewhere in this policy, you have the right to:

  • Access and Portability: Request a copy of your data in a machine-readable format.
  • Rectification: Request that we correct inaccurate or incomplete personal information.
  • Restriction: Request that we limit the processing of your data under certain circumstances.
  • Object to Automated Decision-Making: Request human intervention if an automated AI decision produces legal or similarly significant effects.
  • Withdraw Consent: Withdraw your consent at any time for future processing.

Data Transfers

By using Dazzle AI, you acknowledge that your information will be transferred to and processed in the United States. We use Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms to ensure your data receives an equivalent level of protection to that found in the EU/UK.

Complaints

You have the right to lodge a complaint with your local Data Protection Authority.

7. Data Retention

We retain your data only as long as necessary to:

  • Provide and improve Dazzle AI services
  • Comply with legal obligations
  • Resolve disputes or enforce agreements

When you delete individual photos from your account, Dazzle AI automatically purges both the raw media files and vector embeddings associated with those photos from your account.

You may delete your account at any time from the app or by contacting us at support@dazzle.ai. Upon account deletion, data is removed from active databases, though it may remain in encrypted backups for a limited period until overwritten.

8. Data Security

We use technical and organizational safeguards to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security testing and monitoring

However, no digital service is 100% secure. You acknowledge that you use the Dazzle AI app and agents at your own risk.

9. Children’s Privacy

Dazzle AI is not intended for users under 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will delete it promptly.

10. Cookies and Analytics

We may use limited analytics tools (e.g., Firebase, Google Analytics for Firebase) to measure performance and improve the user experience. These tools may collect aggregated, anonymized data—never personally identifiable information. Dazzle AI does not use third-party advertising trackers.

11. AI and Data Processing Disclosure

Dazzle AI uses artificial intelligence and machine learning models to analyze user-provided content (e.g., photos, messages). Where Dazzle AI utilizes third-party frontier models (such as OpenAI or Anthropic) to process data, we ensure that our agreements with these providers prohibit them from using your personal data to train their artificial intelligence models.

All AI processing occurs in accordance with this Privacy Policy. We do not use your private data to train public AI models or share it with other users.

12. Data Transfers

Dazzle AI operates from the United States. If you access our services from outside the U.S., your data may be transferred and processed here, where privacy laws may differ from those in your country.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect new features or legal requirements. We will notify you of material changes through the app or via email before they take effect. The "Last Updated" date at the top will indicate when the changes were made.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, contact us at:

Email (Support): support@dazzle.ai

Email (Privacy): privacy@dazzle.ai

Mailing Address: Dazzle AI, Inc., 444 High St Suite 200 Palo Alto, California, USA

SMS: Text "HELP" to 742213. Standard message and data rates may apply. You may opt out of SMS communications at any time by texting "STOP".

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